Better conversations.Bigger opportunities.

Get AI coaching. Build your skills. Practise real conversations.Turn in-store opportunities into profitable growth for our customers and for DKSH.

DKSH retail training

01 - LEARN WITH AI

Learn with AI

Watch short, focused videos to build your skills based on DKSH's Persuasive Selling & Negotiation program.Practical, bite-sized learning you can watch anytime, anywhere.

Bite-sized learning

Multiple languages

Any device, anytime

Video coming soon

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01

Build a Persuasive Selling Story

Identify customer needs, link features to benefits and create a compelling proposal.

Video coming soon

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02

Handle Objections with LAER

Use Listen, Acknowledge, Explore and Respond to turn objections into opportunities.

02 - PUT IT INTO PRACTICE

Put it into practice

Step into a real customer conversation with Mr. Win, a GT store owner.Practise using your skills in a safe, realistic environment.

Realistic customer scenarios

Respond naturally - talk or type

Build confidence through practice

Mr. Win

Mr. Win

Convenience Store Owner

Ready to practise?

Persuade Mr. Win to increase the order for our product.How will you respond?

SCENARIO CONTEXT

  • You have identified an availability opportunity
  • Mr. Win is concerned about shelf space
  • Your goal is to agree on an increased order

03 - GET AI COACHING

Get AI coaching

Receive instant, personalised feedback based on DKSH's methodology.Identify what you did well, where to improve, and try again.

Feedback linked to DKSH models

Identify areas to improve

Track your progress

DKSH AI Coach

DKSH AI COACH

Ask me anything about Persuasive Selling & Negotiation.

Suggested questions

How do I handle price objections?
What are non-negotiables?
Give me an example of a strong closing question.
How can I link benefits to Mr. Win's needs?
What should I do if the customer still says no?

Enriching People's Lives. Every Day.

DKSH